Using eServe you can view your AXA claims, including those settled up to 5 years ago. With the advanced search option you can find a claim using your policy number, name, postcode or registration number. You can see at a glance whether there have been any changes to your claims in the last 24 hours.

After selecting a claim you will be taken to the claim view. Here you will find a comprehensive overview of key claim information grouped into colour-coded sections. The colour will indicate whether this section is complete, in progress or not yet started. Claim view provides you with relevant information regarding your claim including, service providers, other parties, all payments made and settlement information.

eServe offers you an efficient messaging service, whereby you can send and receive messages directly from the claim itself. More than just a simple message, you can also add attachments and upload documents directly to a claim without the need to email or call AXA.

In addition to the claim view, eServe provides a complete, chronological history of all claim contact between you and AXA. This includes any messages sent to and from AXA, PDF versions of your letters and all progress notes added to the claim. At the click of a button, each item can be further expanded to show more detail.

By default, eServe will automatically send you an email when your claim is updated so you don’t have to continually check on your claim’s status and have peace of mind that we will let you know if something changes.

If you would like to tell us what you find most useful or have suggestions on how to make eServe even better please let us know by leaving us feedback. We promise to read your suggestions and improve eServe to work even harder for you.