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Queries regarding your Claim
Lines open 24 hours a day, every day to log a new claim.
To discuss an existing claim the AXA claims team can be contacted Monday to Friday 8am to 5pm (Saturdays, Sundays and public holidays closed). Emergency support is available at all other times.
If your query relates to an existing claim, please search and locate the claim in ‘My Claims’ within eServe and if you cannot find what you are looking for, call the Claim phone number in the ‘Claim Detail’ section.
For all other claim queries please use the contact information below:
Business Area
Contact Number*
Email Address
Commercial Property 0370 900 0867
Commercial Motor 0345 900 4185
Household 0330 024 8086
Liability 0345 900 4185
Personal Motor 0345 608 0230
*Call costs may vary depending on your service provider.
Queries regarding your policy
If your query does not relate to a claim, please use the contact information below:
Are you a....
Contact for further information
Policyholder and bought your policy from a broker Please refer to your broker
Policyholder and bought your policy direct from AXA

If your query is of a technical nature relating to eServe, you can email us on